Frequently asked questions

Question 1

Do you provide a next day service?

Answer

Yes we do, subject to time of online order.

Question 2

How much will it cost?

Answer

Complete our online survey to receive a quotation.

Question 3

Do you cover my area?

Answer

Essex Boiler Group currently covers Essex, London and Kent. If we do not cover your area please send us an email and we can let you know if we expand.

Question 4

What type of boilers do you offer?

Answer

We offer both Worcester Bosch and Glow-worm boilers.

Question 5

What payment methods do you accept?

Answer

VISA, MASTERCARD, BACS.

Question 6

Can my boiler be moved?

Answer

Definitely. Our online survey will ask if you would like your boiler moved. If you have a more complex installation or are finding it difficult to complete the online questions feel free to call the team on ‎+44 1277 284396.

Question 7

Are your engineers all gas safe registered?

Answer

Yes. When you book we'll send you a booking confirmation which will include your engineers name and gas safe number.

Question 8

What warranty do you provide?

Answer

This will vary dependent on the boiler you choose however the warranty will vary from between 6-12 years (parts and labour).

Question 9

Can I get my boiler serviced with Essex Boiler Group?

Answer

Yes you can, please call +44 1277 284396 to find out more.

Question 10

Do Essex Boiler Group do gas safety certificates?

Answer

Yes we do, please call +44 1277 284396 to find out more.

Question 11

After completing the online form how quickly will I receive a response?

Answer

Your quote will be instant. We'll aim to call you within two hours of receiving your online survey. If you do not get a call within two hours, we guarantee a call back within 24 hours (seven days a week).